FAQ
Aurelia Luxury
Welcome to the Aurelia Luxury FAQ. Here you can find answers to some of the most common questions about our products, orders, payments, shipping, and returns.
Products
How can I find information about a watch?
Each product page contains the available information about the specific timepiece, including its description, specifications, images, and other relevant details.
We recommend reviewing the complete product listing before placing an order.
Are the watches new or pre-owned?
The condition of each watch is stated on its individual product page. Please review the product description carefully for the condition and other item-specific information.
Are the product images of the actual watch?
Product photography and image information may vary between listings. Please refer to the individual product page for the images and details associated with the specific item.
What information is included with my watch?
Any accessories, documentation, packaging, or additional items included with a particular watch will be indicated in the relevant product listing.
Orders & Payments
How do I place an order?
Select the watch you would like to purchase, add it to your cart, and proceed through checkout. Enter your delivery information and choose from the payment methods available at checkout.
Can I change or cancel my order?
If you need to make a change or request a cancellation, contact us as soon as possible.
Requests are subject to the status of your order. Once an order has entered the fulfilment or dispatch process, changes or cancellations may no longer be possible.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and other checkout conditions.
Shipping & Delivery
Where do you ship?
Shipping availability and delivery options are displayed during checkout based on the destination provided.
How long will my order take to arrive?
Delivery times depend on the destination, shipping method, carrier processing, customs procedures, and other factors.
An estimated delivery timeframe may be provided during the checkout process.
Will I receive tracking information?
Where tracking is available for your selected shipping service, tracking details will be provided once your order has been dispatched.
Could my order be delayed?
Although we work to process orders efficiently, delivery can occasionally be affected by carrier delays, customs processing, weather, or other circumstances outside our control.
Will I have to pay customs or import charges?
Depending on your destination, customs duties, import taxes, or other local charges may apply.
Any such charges that are not included at checkout may be the responsibility of the recipient.
Returns & Refunds
Can I return my order?
Eligible purchases may be returned in accordance with our Return Policy.
Before sending an item back, please review the applicable return conditions and contact us if you require assistance.
When will I receive my refund?
Once an approved return has been received and inspected, the refund will be processed according to our refund procedure.
The time required for the funds to appear in your account can also depend on your payment provider or financial institution.
What condition must a returned item be in?
Returned items must meet the conditions specified in our Return Policy. We recommend keeping the watch, packaging, accessories, and any accompanying documentation in their original condition until you are certain you will keep your purchase.
Customer Support
I have another question. How can I contact Aurelia Luxury?
If you have a question about a product, order, delivery, return, or anything else relating to your purchase, our team will be happy to assist.
Aurelia Luxury
PO Box 192
Double Bay, NSW 1360
Australia
Email: kavindukavind526@gmail.com
We aim to provide a clear, professional, and helpful customer experience from browsing to delivery.