Shipping policy
Aurelia Luxury
At Aurelia Luxury, we aim to make the delivery process straightforward and reliable. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered.
Order Processing
Orders are processed after payment has been successfully received and verified.
Processing times may vary depending on product availability, order details, payment verification, and the destination of the order.
Once your order has been prepared for dispatch, you will receive the relevant shipping information where tracking is available.
Delivery Times
Delivery times depend on the destination, selected shipping service, carrier operations, customs procedures, and other circumstances that may affect transportation.
Any delivery timeframe shown at checkout is an estimate rather than a guaranteed delivery date.
Unexpected delays may occur due to customs inspections, public holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control.
Order Tracking
Where a tracked delivery service is used, tracking information will be provided after the order has been dispatched.
Tracking updates may take some time to appear after the carrier receives the shipment.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully review your address before submitting an order. Aurelia Luxury cannot be responsible for delays, additional delivery costs, or failed delivery resulting from incorrect or incomplete address information supplied by the customer.
International Orders
For international deliveries, the recipient may be responsible for customs duties, import taxes, clearance charges, brokerage fees, or other charges imposed by the destination country.
These charges can vary depending on local regulations and are outside the control of Aurelia Luxury.
Customers are responsible for understanding any applicable import requirements before placing an international order.
Delivery Issues
If your package appears to be delayed, damaged, or has not arrived within the expected delivery period, please contact us with your order details.
If a parcel arrives visibly damaged, we recommend documenting the condition of the package and product with photographs and contacting us promptly.
Incorrect or Damaged Items
If you receive an item that appears to be incorrect, damaged, or materially different from the product ordered, contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
We will review the information provided and determine the appropriate next steps.
Returns & Shipping
Returns are subject to the conditions set out in our Return Policy.
Customers should contact Aurelia Luxury before sending any item back. Do not send a return to an address unless return instructions have been provided and the return destination has been confirmed by us.
Contact Us
For questions regarding shipping, delivery, or an existing order, please contact:
Aurelia Luxury
PO Box 192
Double Bay, NSW 1360
Australia
Email: kavindukavind526@gmail.com
When contacting us about an order, please include your order number so that we can assist you more efficiently.
Last Updated: August 2026